Terms of Service

1. What the Service is, and is not

clearlabel scores food products from 0 to 100 on ingredient quality, lets you log meals, symptoms, and related context, and runs statistical analyses over your own logs to surface associations between what you eat and how you report feeling.

clearlabel is not a medical device. It does not diagnose, treat, cure, or prevent any disease or condition, and it does not provide medical advice. Scores, patterns, hunches, forecasts, and everything else the Service produces are informational. Read the Medical Disclaimer. It is part of these Terms and it is specific about what this output is and is not. Don't use the Service as a substitute for professional medical advice, diagnosis, or treatment.

2. Eligibility and accounts

You must be 18 or older to create an account, and you confirm that at signup. Profiles for children exist only inside a family plan, where an adult account holder creates the profile, provides consent, and controls the data. A managed profile can't sign in on its own.

Sign-in is passwordless and is handled by our provider, Clerk. Your account is only as secure as the email account and the Apple or Google sign-in you connect to it, and keeping those secure is your responsibility. Give us accurate information, and use the Service for your own personal, non-commercial purposes.

3. Beta, free tier, and paid plans

The Service is in beta. Features change, break, and get removed. Scores and analyses are recomputed when our algorithms change, and each score records the algorithm version that produced it. We don't guarantee availability.

Paid plans are available now, and we show you the price before we charge you anything. The free tier stays free. Recording your own data does not require a paid plan: scanning, logging, exporting your data, and deleting your account are free. Paid plans buy depth of interpretation, not access to what you recorded.

If you are in the beta tester program you also have a Beta Tester Agreement. Where the two conflict on a beta matter, that agreement controls.

4. Payment, cancellation, and refunds

Subscriptions are billed in advance, monthly or yearly depending on the plan you choose. The price is shown before you are charged. We charge when you subscribe; there is no free trial period.

You can cancel any time in Settings. Cancelling stops future charges and you keep the paid features through the end of the period you have already paid for. We don't refund partial periods.

If a payment fails we may suspend paid features. Your recorded data stays yours and stays accessible: scanning, logging, export, and deletion don't depend on a payment going through.

We may change prices. If you already have a subscription we will tell you before a new price applies to you, so you can cancel first.

5. Your content and data

You keep all rights to what you log: meals, symptoms, notes, photos. You give us a license to host, process, and analyse it so we can operate the Service for you. That includes running the pattern engine over your logs and, if you turn it on, contributing anonymised data to community aggregates.

The Privacy Policy governs what we collect, who we send it to, and how long we keep it. One thing is worth repeating here: what you type or say to Claire is transmitted to Anthropic to generate a reply. If you would rather a third party did not receive something, don't type it into Claire.

Export and account deletion are in Settings, under Privacy.

If you choose to contribute a product photo or a label correction to Open Food Facts, it is published there under the CC BY-SA license. That license is irrevocable and the contribution becomes public. You grant it at the moment you contribute, and you can't recall it afterwards.

6. Acceptable use

Don't reverse engineer, scrape, or bulk-extract the Service or its scoring output. Don't probe or breach security controls. Don't use another person's account. Don't upload unlawful content. Don't present Service output to other people as medical advice. Don't use the Service to build a competing ingredient-scoring dataset. Don't interfere with rate limits or abuse controls. We may suspend or terminate accounts that break these Terms.

7. Intellectual property

The Service is ours, including the Clear Score methodology, the penalty weights, the models, the software, and the branding. Product data comes in part from Open Food Facts under CC BY-SA. You get no rights except the ones stated here.

Feedback you send us we can use, without payment, attribution, or obligation, and you keep no claim to anything we build from it.

8. Third parties

The Service runs on third-party providers for authentication, hosting, database, error monitoring, analytics, and AI. Each one is named in the Privacy Policy alongside what it receives. We choose them and we remain the controller of your personal data, which is what the Privacy Policy describes. We don't control their services and we're not responsible for them.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING: PRODUCT AND INGREDIENT DATA MAY BE INCOMPLETE, OUTDATED, OR WRONG, BECAUSE PRODUCTS GET REFORMULATED AND DATABASES LAG; SCORES ARE OPINIONS PRODUCED BY AN ALGORITHM; AND PATTERN OUTPUT IS STATISTICAL CORRELATION OVER YOUR OWN LOGS, NOT A MEDICAL FINDING. DO NOT RELY ON THE SERVICE FOR ALLERGY SAFETY. ALWAYS READ THE PHYSICAL LABEL AND FOLLOW YOUR CLINICIAN'S GUIDANCE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR PERSONAL INJURY OR HEALTH OUTCOMES ARISING FROM RELIANCE ON SERVICE OUTPUT, AND OUR AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF USD 50 OR THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.

Some places don't allow those exclusions. Where the law that applies to you limits them, including for death or personal injury caused by negligence and for fraud, they apply only as far as that law allows. Nothing in these Terms takes away a consumer right you can't waive.

11. Indemnity

If a third party brings a claim against us because you broke these Terms or used the Service unlawfully, you cover our costs and damages from that claim. This does not apply to claims arising from our own acts.

12. Changes and termination

We may update these Terms. The version and effective date at the top will change. If a change is material we will notify you in the app or by email before it takes effect.

You can stop using the Service and delete your account at any time. We may suspend or end your access if you break these Terms or if the law requires it, and we may discontinue the Service. Export is in Settings and stays available for as long as your account does.

13. Governing law and disputes

Colorado law governs these Terms, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts in Denver, Colorado, and you and we each consent to their jurisdiction. Either of us can still take a qualifying claim to small claims court.

If the law where you live gives you the right to bring a claim locally, or applies its own consumer protections regardless of this section, this section doesn't take that away.

14. General

These Terms, the Privacy Policy, and the Medical Disclaimer are the whole agreement between you and us about the Service. If a provision is unenforceable, the rest stands. You can't assign this agreement; we can, as part of a merger, acquisition, or sale of assets. Not enforcing a provision once doesn't waive it.

15. Contact

privacy@clearlabel.ai

Framework Films, LLC, doing business as clearlabel